I agree that government officials are sometimes non- friendly and non- cooperative. But that is just one side of the story.In fact, I am a government official working on contract basis and I was deputed for Biometric National Population Registration duty as an enumerator, which is somewhat similar to that of an Aadhar card.
I just got an order stating that I was deputed for the above said duty from so and so date, till so and so date and that I would have to attend a training, which of course I attended, where I was just given a form, which I was told has been supplied to each and every household, which people having to bring along when they come for registration. When I asked further questions to clear my doubts, I was just told not to worry about anything, since everything has been taken care of.
When I went to my place of posting the next day, no one was around. I waited there for two hours, then I called the office and I was told the officers from a Madras agency who were awarded this contract, had not turned up and fortunately the public too had not come, so I was called back to my office until further orders.
On the third day, I got a call at 9 a.m stating that the officer from the agency would be coming, so I have to be present at 9.30 am. I went to my place of posting and started my vigil. People had started coming in, inquiring and in fact pestering me, but there was no sign of the officer from the agency. After every 10 minutes, I started calling the office inquiring about the agency officer and I was told every time he would reach in another 20 minutes. People started getting agitated and I tried to control them by giving lame excuses.
Afternoon came and went and there was still no sign. After a long wait, at last the agency officers turned up at 5 pm. They installed the computers, did the biometric registration of the few handful people who had stayed back and then closed for the day. For the next two days everything went very smoothly, but the only problem was that we had to wait till 9 pm ,till all the people were done. If such programmes are held without proper planning and without giving proper training to the deputed staff , such programmes could become a total failure.